Privacy Policy

Last updated: May 2026

This Privacy Policy explains how Eloise's ("we", "us") collects, uses, and protects your personal information when you use our website and shop with us.

What information we collect

Order details — name, billing and shipping address, email, phone number, items purchased, payment confirmation. We never see or store your full card number.
Account information — if you create an account, your email and an encrypted password.
Communication — anything you tell us when you contact us.
Website usage — IP address, browser type, pages visited, time on site, and how you arrived. Collected via cookies and analytics.

Why we use it

To process and ship your orders.
To respond to your messages.
To send you marketing emails (only if you opted in — you can unsubscribe anytime).
To improve the website and prevent fraud.
To meet legal and tax obligations.

Who we share it with

We share what's necessary with:

Shopify, who hosts our store and processes payments.
Couriers, to deliver your order.
Email service providers, to send order confirmations and any marketing you opted into.
Tax and legal authorities, where required by law.

We never sell your personal data.

Your rights under GDPR

You have the right to:

Access the personal data we hold about you.
Correct anything that is wrong.
Ask us to delete your data (where we don't need it for legal reasons).
Object to or restrict how we use it.
Receive a copy of your data in a portable format.
Withdraw consent for marketing at any time.
Lodge a complaint with the Data Protection Commission of Ireland.

How long we keep it

Order records are kept for 7 years to meet Irish tax law. Marketing data is deleted when you unsubscribe. Account data is deleted on request.

Cookies

See our Cookie Policy for details.

Contact

Questions about your data? Email contact@leeloise.com.

For the full data processing notice required by Shopify, see the Shopify Privacy Notice.